Profile Vehicles Oy sales and delivery terms 03.12.2022
These conditions apply, unless otherwise agreed between the customer and the seller. The terms are valid until further notice.
All prices and surcharges stated here are exclusive of value added tax – the applicable value added tax is added to them.
All rights to changes are reserved.
Ordering
The customer must provide all necessary information.
Ordering from the online store requires that you comply with the contract terms of the online store, meet the requirements according to them, and provide complete and truthful information about yourself. If you notice an error in your information, you must correct the incorrect information about yourself without delay.
Profile Vehicles Oy is not responsible if you do not receive your order, arrival notification, order or delivery confirmation or other documents due to incorrect information.
Prices
The prices in our price list are tax-free prices, to which we add the applicable value-added tax at any given time. The prices are valid until further notice.
Obvious price mistakes
Profile Vehicles Oy reserves the right to cancel the order when there is a clear and essential price error. This refers to a possible pricing error of the product in the online store in such a way that the price of the product deviates so significantly and clearly from the usual price level of the product that the average consumer would be considered to have understood that it was a mistake. A clear price error would be considered, for example, if the price of the product is €0.00 or there is no price at all, or if the price of a product worth hundreds of euros is presented at such a low price that it can be considered incorrect according to general perception.
Replacing the product or canceling the transaction
In some cases, the ordered product may be out of stock. We may ask for your consent to exchange a similar product in place of the original – for completely similar and same-priced products, we can exchange the product directly to the order.
The missing product will be refunded to the customer according to the payment method of the order, if the corresponding product does not work.
If necessary, the seller has the right to cancel the transaction.
If the demand for a product exceeds the number of available products, Profile Vehicles Oy has the right to limit order quantities so that as many people interested in the product as possible can buy it from the online store. Profile Vehicles Oy will contact you if the ordered quantity cannot be delivered for such a reason.
Obstacle force majeure
Profile Vehicles Oy is not responsible for delays or damages caused by an obstacle beyond the control, which could not reasonably have been foreseen or the consequences of which could not have been avoided. A force majeure is considered e.g. industrial action, staff falling ill, epidemic, import and export bans, disruptions in general telecommunication connections, power outages and disruptions in the flow of mail or road traffic. If the force majeure continues for more than a month, both the seller of the product and the customer have the right to cancel the transaction without damages or delay penalties.
Returns of goods
The recipient is obliged to check the contents and condition of the delivery upon receipt. Possible deficiencies and breakages must be noted in the consignment note when receiving the receipt.
A signed bill of lading with no deficiencies or damage markings means acceptance of the delivery.
Notification of a possible delivery error must be made to Profile Vehicles Oy’s customer service aftersales.fi@profilevehicles.com within 7 business days at the latest. An error report can be accepted later if the product has a manufacturing defect that was not immediately detectable or if the product was otherwise defective.
If the delivery has not been in accordance with the order or if the goods have been faulty, the goods will always be returned free of charge. To arrange a return, you must contact Profile Vehicles Oy’s customer service.
If the return is made for reasons other than those mentioned above, €14 will be charged as return processing costs. Returns can be delivered to Profile Vehicles Oy’s warehouse by sending them yourself or using Profile Vehicles Oy’s delivery company or, in the case of consumers, with Posti’s return code. The realized freight costs of the return will be borne by the customer.
Products to be returned must be unused, in their original packaging and in resaleable condition. The reimbursement invoice is made after the products have been returned and after the product has been checked.
Custom products, i.e. products ordered separately from the manufacturer for the customer, do not have the right of return.
NOTE! The condition for accepting the return is that the return has been agreed in advance with customer service. Transport companies only accept pre-announced returns, for which the driver has a return submission form with him.
Product warranty, repair and maintenance
The above are always product-specific and you will be served product-specifically by Profile Vehicles Oy’s service aftersales.fi@profilevehicles.com
Making a complaint
Receiving the load and complaints
- When you receive the load, check the recipient, the condition of the load and the number of packages before the acknowledgment.
- If you have something to point out, always write it down in the Consignment note. A signed bill of lading without notes of defects or damage means acceptance of the delivery.
- Open and check as soon as possible that the contents of all boxes are those of the shipment
- Report any errors, deficiencies or over-deliveries that you notice as soon as possible to Profile Vehicles Oy’s customer service, no later than within 7 business days. If the error in the product is not immediately detectable, the error report can be accepted later.
- If the delivery has not been in accordance with the order or if the goods have been faulty, the goods will always be returned free of charge.
NOTE! Returns must always be agreed in advance with Profile Vehicles Oy’s customer service. Transport companies only accept pre-announced returns, for which the driver has a return submission form with him.
Reporting a complaint
- Before getting in touch, get yourself a shipment where you can find the customer and order number, product name, product number and delivered quantity.
- Write down the products to be complained about and the reason for the complaint.
- If you report a defective product and it was delivered in bulk packaging, look at the batch number and manufacturing date.
- Put the advertised products aside, and do not use them until you have made the announcement. Our customer service will agree with you on the next steps: return schedule, refund or sending a replacement product.
- Report a complaint
Obstruction of delivery
If the delivery has not been able to be delivered at the time agreed with the customer, and Profile Vehicles Oy has not received information from the customer about the obstacle no later than one day before the agreed delivery, the customer will be charged the additional costs caused by the delivery being prevented or additional distribution.
Withholding of ownership
The products remain the property of the supplier until their purchase price has been fully paid.
Terms of delivery
Delivery time: We aim to send orders within two business days of ordering (does not apply to order products).
Delivery takes place primarily via Posti. The customer is responsible for shipping costs. The packaging and postage costs of the ordered products depend on the chosen delivery method.
Profile Vehicles Oy reserves the right to charge packaging and postage costs for oversized shipments in accordance with the actual costs.
Transport time: Arrived at the recipient on the next working day after shipment at 4 pm (or on the 2nd working day, depending on Posti’s service area). Postal delivery time inquiry.
If the recipient cannot be reached, an arrival notification is left at the recipient’s address and the package is delivered to the recipient’s local post office for pickup. The shipment will be returned to the sender if it is not picked up after the storage period ends.
As a rule, Posti contacts the recipient on the next working day, when the delivery time is agreed upon. Deliveries are made on weekdays. In larger cities, delivery is possible until 9 p.m., in other areas shipments are delivered by 2 p.m.
If the recipient cannot be reached, a contact request is left for him. If the recipient is not in touch, the shipment will be returned to the sender after 7 days.
Delivery to the EU area/outside the EU area
Nordic countries 2–5 working days, rest of Europe 3–7 working days, rest of the world 6–14 working days.
A postal package abroad is delivered to the recipient’s address: Netherlands, United States of America, Belgium, Spain, Ireland, Iceland, Great Britain, Italy, Austria, Greece, Croatia, Latvia (only for business addresses), Lithuania (only for business addresses), Luxembourg, Liechtenstein, Malta, Norway , Portugal, Poland, France, Sweden, Germany, Slovakia, Slovenia, Switzerland, Denmark, Czech Republic, Hungary and Estonia
In other countries, it is taken to the recipient’s address office. The recipient will be notified of the shipment’s arrival. It is not possible to use PO Box addresses.
Unclaimed packages/shipments
Please note that not picking up the package does NOT mean a refund. Packages that the customer does not pick up within 7 days will be sent back to the supplier, and processing costs of €14 will be deducted from the refund. If you want to return your order, you should collect your package from the post office and contact customer service aftersales.fi@profilevehicles.com.
Online store payment methods:
Billing
We sell to companies and communities with an invoice. Companies and organizations must state the Y ID number and other information necessary to process the order when placing the order. We check the company’s credit information before delivering the order, and if there is an indication of payment problems or no credit information can be found, the order will be delivered after the prepaid bank transfer.
Interest on late payment according to the Interest Act.
All products are the property of Profile Vehicles Oy until the entire purchase amount has been paid.
Products paid for in advance will be delivered to the customer when the payment has been made to Profile Vehicles Oy’s account. The packaging and postage costs of the ordered products depend on the selected product and delivery method. Profile Vehicles Oy reserves the right to charge packaging and postage costs for oversized shipments in accordance with the actual costs. We reserve the right to correct/modify any incorrect prices.
Consumer customers
Our electronic marketplace complies with the Consumer Protection Act on distance sales.
Consumers have a 14-day return and exchange right in accordance with the Consumer Protection Act. The condition for accepting the return is that the product is unused and in its original condition and packaging. The delivery costs of the return remain to be paid by the customer. For returned products, we refund the amount paid for them, excluding shipping costs, no later than 14 days after the product is returned to the seller. The refund is made using the same payment method that was used when placing the order.
Please note that personalized products (e.g. products with engraving) do not have the right to exchange or return.
Contact
Our customer service is available on weekdays monday – friday.
Phone: +358 17 821 7411
Email: aftersales.fi@profilevehicles.com
www.profilevehiclesshop.fi